Delivery & Project Completion Policy

Effective Date: 31 July 2026

Shyvins Software Solution Private Limited delivers customized software development services including Web Applications, Mobile Applications, ERP, CRM, HRMS, and other IT solutions. This Delivery & Project Completion Policy outlines the procedures governing project delivery, acceptance, deployment, and completion.

1. Project Commencement

• A project shall commence only after the Client approves the Quotation, Scope of Work (SOW), Agreement, and pays the agreed Token/Advance Amount.
• The project timeline shall be calculated from the date of project commencement.

2. Project Delivery

• The Company shall deliver the software strictly according to the approved Scope of Work.
• Any feature, module, report, integration, or functionality not included in the Agreement shall not form part of the project delivery.

3. Delivery Timeline

• The estimated delivery schedule shall be mentioned in the Quotation or Agreement.
• Any delay caused by late approvals, delayed content, documents, API credentials, data, or feedback from the Client may automatically extend the project timeline.

4. User Acceptance Testing (UAT)

• Upon completion of development, the Client shall be provided access to conduct User Acceptance Testing (UAT).
• The Client shall review the software and submit feedback within the agreed review period.

5. Bug Fixing

• The Company shall rectify only those bugs or errors that fall within the approved Scope of Work without additional charges during the agreed support period.
• New features, business logic changes, design modifications, or additional requirements shall not be considered bugs.

6. Change Requests

• Any new requirement requested after UAT or project delivery shall be treated as a Change Request.
• Such requests shall be subject to separate quotations, additional charges, and revised delivery timelines.

7. Final Acceptance

• The project shall be deemed completed upon the Client's written approval or if no objections are raised within the review period specified in the Agreement.

8. Production Deployment

• Production deployment shall be carried out only as specified in the Agreement.
• Unless otherwise agreed, the Client shall be responsible for providing Hosting, Domain, SSL Certificates, Third-Party APIs, Payment Gateway accounts, SMS Gateway, WhatsApp API, and other required infrastructure.

9. Source Code Delivery

• Source Code, Database Backup, Technical Documentation, and other deliverables shall be provided only after receipt of full and final payment, if included in the Agreement.

10. Support & Warranty

• Post Go-Live support and warranty shall be provided only in accordance with the Agreement.
• New features, enhancements, integrations, or customizations requested after delivery shall be treated as paid services.

11. Project Delays

The Company shall not be responsible for delays resulting from:

• Delayed Client approvals
• Delay in providing required documents or data
• Delay in payments
• Third-party service failures
• Hosting or server-related issues
• Force Majeure events

12. Project Closure

A project shall be considered officially closed when any of the following conditions are met:

• All agreed deliverables have been completed.
• Full and final payment has been received.
• Written project acceptance has been received from the Client.
• The agreed UAT period has expired without any valid objections.
• The Client remains unresponsive for an extended period as defined in the Agreement.

13. Policy Updates

Shyvins Software Solution Private Limited reserves the right to amend, modify, or update this Delivery & Project Completion Policy at any time. Any revised version shall become effective upon publication on the Company's website unless otherwise specified.