1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Company Name
• Designation
• Office Address
• GST Number
• PAN Number (where applicable)
• Billing Address
• Shipping Address

Business Information

• Business Requirements
• Project Scope
• Software Requirements
• Project Documents
• Quotation Details
• Agreement Details

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Login Date & Time
• Activity Logs
• Cookies
• Session Information

2. How We Collect Information

We may collect your information through the following sources:

• Website Contact Forms
• Demo Request Forms
• Inquiry Forms
• Registration Forms
• Email Communications
• Telephone Calls
• WhatsApp Communications
• Client Portal
• ERP/CRM Login
• HRMS Login
• Mobile Applications
• API Integrations
• Customer Support Interactions

3. How We Use Your Information

Your information may be used for the following purposes:

• Software Development
• Project Planning
• Requirement Analysis
• Customer Support
• Technical Assistance
• Demo Scheduling
• Quotation Preparation
• Agreement Processing
• Invoice Generation
• Payment Processing
• Software Delivery
• License Management
• Bug Fixes
• Product Updates
• Security Monitoring
• Internal Audits
• Legal and Regulatory Compliance
• Communication and Notifications

4. Payment Information

Online payments are securely processed through authorized Payment Gateway providers.

We do not store your sensitive payment information, including Credit Card, Debit Card, Net Banking, or UPI credentials, on our servers unless required by applicable law or a specific business requirement.

5. Cookies Policy

Our website may use Cookies to:

• Improve website performance
• Enhance user experience
• Maintain secure login sessions
• Generate analytics reports
• Understand website usage patterns

You may disable Cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including, where applicable:

• Secure Servers
• User Authentication
• Role-Based Access Control
• Data Encryption
• Firewall Protection
• Data Backup Mechanisms
• Activity Logging
• Access Monitoring
• Regular Security Updates

While we strive to protect your information, no method of data transmission over the Internet or electronic storage is completely secure.

7. Information Sharing

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

Your information may be shared only under the following circumstances:

• With your consent
• To comply with legal obligations or government authorities.
• Pursuant to a court order
• With Payment Gateway providers for payment processing
• With Hosting Providers, Cloud Service Providers, or Technical Partners when necessary to provide our services, subject to appropriate confidentiality obligations.

8. Confidential Information

During software development, we make reasonable efforts to maintain the confidentiality of all Project Documents, Source Code, Database Structures, Business Logic, API Information, Technical Documentation, and other confidential materials shared by the Client. Where required, the Company may execute a separate Non-Disclosure Agreement (NDA).

9. Data Retention

We may retain your information for as long as necessary to

• Complete the project.
• Provide customer support
• Maintain accounting and tax records.
• Legal requirements
• Comply with legal obligations.
• Fulfill legitimate business purposes.

10. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Update or correct information
• Rectify inaccurate information.
• Request deletion of your personal information in eligible circumstances.
• Opt out of marketing communications

Certain information may be retained where required by law, contractual obligations, or legitimate business interests.

11. Third-Party Services

Our website and software may integrate with third-party services such as:

• Payment Gateways
• SMS Gateways Providers
• Email Services Providers
• Cloud Hosting Providers
• APIs Services Providers
• Google Maps
• Analytics Services

These third-party providers operate under their own privacy policies, and the Company is not responsible for their independent privacy practices.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. If we become aware that personal information of a minor has been collected unintentionally, we will take appropriate steps to delete such information where required.

13. Changes to This Privacy Policy

Shyvins Software Solution Private Limited reserves the right to modify, amend, or update this Privacy Policy at any time. Any revised version shall become effective immediately upon publication on our website unless otherwise specified.

14. Your Consent

By accessing or using our website, software, mobile applications, submitting an inquiry, requesting a demo, registering an account, logging into our systems, or otherwise providing your information, you acknowledge and agree to the terms of this Privacy Policy.

15. Limitation of Liability

The Company adopts reasonable security measures to protect your information. However, the Company shall not be held liable for any loss, unauthorized access, or data breach resulting from circumstances beyond its reasonable control, including but not limited to internet failures, cyber-attacks, telecommunications failures, natural disasters, government actions, or other force majeure events, except where liability arises due to the Company's proven negligence or as otherwise required under applicable law.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of the Company's registered office, unless otherwise required by applicable law.

17. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

Shyvins Software Solution Private Limited
Email: sales@shyvins.com
Phone: +91 9680498710
Website: www.shyvins.com