Payment Terms & Conditions

Effective Date: 31 July 2026

The following Payment Terms & Conditions apply to all Software Development, Web Applications, Mobile Applications, ERP, CRM, HRMS, and other IT services provided by Shyvins Software Solution Private Limited.

1. Acceptance of Payment Terms

• The project shall commence only after the Client accepts the Quotation, Scope of Work (SOW), Agreement, and these Payment Terms
• Any payment made to the Company shall constitute the Client's acceptance of these Payment Terms & Conditions.

2. Token / Advance Payment

• A Token/Advance Payment is mandatory for every project.
• Project execution shall begin only after receipt of the agreed Token/Advance Amount.
• The Token/Advance Amount is strictly Non-Refundable under all circumstances.

3. Payment Schedule

• All payments shall be made according to the milestones specified in the Quotation or Agreement.
• The Client shall make each milestone payment within the agreed due date.
• The Company reserves the right to suspend work if any payment remains overdue.

4. Payment for Additional Work

• Any feature, module, API integration, report, customization, enhancement, or Change Request outside the approved Scope of Work shall be treated as Additional Work.
• Such work shall commence only after the Client approves the quotation and the applicable payment requirements.

5. Payment Methods

The Company accepts payments through:

• Bank Transfer (NEFT / RTGS / IMPS)
• UPI
• Cheque (subject to clearance)
• Online Payment Gateway
• Other approved payment methods

6. Late Payments

• If payment is not received by the due date, the Company may suspend the project, technical support, maintenance, or any related services.
• The Company may also withhold delivery, deployment, production access, Source Code, documentation, or other deliverables until all outstanding dues are cleared.

7. Final Payment

• Source Code, Database Backup, Technical Documentation, Production Deployment, and other deliverables (where applicable) shall be provided only after receipt of full and final payment, as per the Agreement.

8. Taxes

• All prices are exclusive of applicable GST and other statutory taxes unless otherwise stated in the Quotation or Agreement.

9. Refund Policy

• All Token/Advance Payments are strictly Non-Refundable.
• No refund shall be issued once the project has commenced.
• The Company's Refund & Cancellation Policy shall form an integral part of these Payment Terms.

10. Outstanding Payments

• If the Client suspends or cancels the project after commencement, the Client shall remain liable to pay all outstanding amounts in accordance with the Agreement.
• The Company reserves the right to initiate legal proceedings or recovery actions for unpaid dues in accordance with applicable laws.

11. Invoices

• The Company shall issue a Tax Invoice or Payment Receipt for every payment received.
• The Client shall make payment within the due date specified on the Invoice.

12. Disputed Payments

• Any dispute regarding an Invoice must be communicated to the Company in writing within 7 business days from the date of the Invoice.
• If no written objection is received within this period, the Invoice shall be deemed accepted by the Client.

13. Policy Updates

Shyvins Software Solution Private Limited reserves the right to modify, amend, or update these Payment Terms & Conditions at any time. Any revised version shall become effective upon publication on the Company's website unless otherwise specified.