Refund & Cancellation Policy

Effective Date: 31 July 2026

At Shyvins Software Solution Private Limited, every software development project is executed as a customized service based on the specific business requirements of the client. Since each project involves dedicated planning, analysis, design, development, testing, deployment, and allocation of technical resources, all payments made towards the project are governed by the following Refund & Cancellation Policy.

1. Project Confirmation

A project is considered confirmed only after:

Only after completion of the above process does the Company allocate resources.

2. Non-Refundable Token/Advance Payment

The Token Amount or Advance Payment paid before the commencement of the project is strictly Non-Refundable. This amount is collected to reserve project resources, initiate requirement analysis, prepare technical documentation, assign the development team, and begin project execution. Therefore, once the project is initiated, the advance amount cannot be refunded under any circumstances.

3. No Refund After Project Commencement

Once any work related to the project has started, including:

the project shall be considered "Started," and no refund shall be applicable, irrespective of the project status

4. Client Cancellation

If the client decides to cancel the project after confirmation for any personal, financial, business, organizational, or technical reason, the Company shall not be liable to refund any amount already paid.

5. Change of Business Decision

No refund shall be provided if the client:

These circumstances are beyond the Company's responsibility.

6. Scope Changes

The quotation and agreement are prepared based on the mutually approved Scope of Work. Any new requirement, feature, modification, enhancement, integration, or customization requested after project confirmation shall be treated as Additional Work and may involve additional charges and revised delivery timelines.

Such changes shall not be considered grounds for cancellation or refund.

7. Client Delays

The Company shall not be responsible for delays caused due to:

Such delays do not qualify for any refund

8. Partial Work

Even if the client decides to discontinue the project before completion, the Company shall retain all payments received towards work already planned, executed, or resources allocated. No partial refund shall be entertained.

10. Payment Obligation

Cancellation of the project does not automatically cancel the client's payment obligations for work already completed or contractually agreed milestones. The Company reserves the right to recover outstanding dues as per the signed Agreement.

11. Exceptional Circumstances

Refund requests, if any, shall only be considered where the Company has expressly committed in writing to provide a refund. No verbal assurance, email conversation, phone call, or unofficial communication shall override this Refund & Cancellation Policy unless specifically approved by the Company's authorized management in writing.

12. Policy Acceptance

By making any payment to Shyvins Software Solution Private Limited, including Token Amount, Advance Payment, Milestone Payment, or Final Payment, the client acknowledges that they have:

13. Company's Rights

Shyvins Software Solution Private Limited reserves the right to modify, update, or amend this Refund & Cancellation Policy at any time without prior notice. Any dispute arising from this policy shall be subject to the jurisdiction of the competent courts where the Company's registered office is located.

14. Outstanding Payment in Case of Project Cancellation

If the Client cancels the project unilaterally at any stage after accepting the Quotation, signing the Agreement, paying the Token/Advance Amount, and after the commencement of software development, such cancellation shall be treated solely as a request to discontinue the project and shall not release the Client from its payment obligations under the Agreement.

In such circumstances, the Client shall remain fully liable to pay all outstanding amounts as per the agreed Payment Terms, Project Milestones, and the work completed by the Company, including but not limited to development efforts, resource allocation, technical services, project planning, design, implementation, testing, and any other services performed up to the date of cancellation.

If the Client fails to pay the outstanding amount within the stipulated time, Shyvins Software Solution Private Limited reserves the right to initiate appropriate legal proceedings, recovery actions, or any other remedies available under applicable law for the recovery of the outstanding dues. Any court fees, legal expenses, attorney's fees, recovery charges, or other costs incurred in such proceedings may also be claimed from the Client, subject to applicable laws and the orders of the competent court or authority.

Cancellation of the project shall not, under any circumstances, relieve the Client of its contractual payment obligations. Furthermore, the Token Amount or Advance Payment made by the Client shall be strictly Non-Refundable under all circumstances

Important Notice

Software development is a customized professional service and not a ready-made product. Every project requires dedicated technical expertise, manpower, infrastructure, project management, software licenses, development time, and business resources. Therefore, once the project is approved and development activities have commenced, the Company is unable to reallocate the utilized efforts and resources. For this reason, all Token/Advance Payments are strictly Non-Refundable, and no refund shall be processed after the commencement of the project, unless expressly agreed in writing by the Company

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